As the New Business Consultant at S3 Advertising, client satisfaction is paramount to my role. For S3 to be ranked #1 in the UK for client satisfaction at The Drum Digital Census, two years running only strengthens my belief that our clients should receive the highest possible level of service.
Being ranked number one was a challenge, remaining number one even more so. The accolade of being the market leader inspires me to play my part in order that we remain at the top of the tree. Our vast array of clients taking time out of their days to register their satisfaction through The Drum Digital Census helps.
My drive for S3 to retain that status is fuelled by offering a high-caliber, unrivalled level of customer service.
With 12 years’ experience in the advertising industry, I have worked with many businesses ensuring that each and every one has not only been completely satisfied with their advertising campaigns, but also that I have a comprehensive understanding of their business and, more importantly, their specific requirements.
Being fully up-to-date with my client’s company as well as their industry enables me to speak the same language as them and to understand what keeps them up at night in order that I can tailor campaigns to achieve their objectives. This contributes to the building of a solid relationship.
A relationship that allows me to educate the client on what they need and what they should be doing. This practice has served me and, most importantly, the clients that I have worked with over the years extremely well.
Why? Because client satisfaction is the ultimate reward.